FAQs:

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then deliver the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you on the number provided, to resolve the issue.

What is the range of locations to which Mitchell USA ships their products?

Besides being present in over 300 outlets in India, Mitchell USA also ships across the length and breadth of India! 

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • At present we are fulfilling all our online orders through our Logistics partner:
  • Delhivery

What is the estimated delivery time?

We usually dispatch most orders within 2-5 business days (excluding Sundays and public holidays)

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/COD charge, if applicable, on the first package you receive.

Are there any shipping charges applicable on my order?

  • Shipping is FREE if your order exceeds Rs.1000/-. You will be charged Rs.60 for all orders below Rs.1000/-
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